Terms & Conditions

Super User Pro is a free software released under the GPLv3 license. When using the Super User Pro software, you receive all rights granted under the GPL. These Terms of Service do not govern your use of the Super User Pro software, but your services received from Super User Pro Ltd.

These terms govern your use of our online store, our forums, our support and update Services, and other services that we may provide via the Super User Pro.com website.

Please read the full terms, as they are the legally binding agreement.

For your convenience, we are providing you with a summary of the terms with the most important sections.

When using the Super User Pro shop to buy Services, you will receive an activation code. This activation code or other user credentials is meant to let us know that your website is entitled to support. Don’t share it or use it on more websites than you paid for; otherwise, it will be blocked.

If you opt for our affiliate program, we have specific conditions on how to use our marks; please respect them.

If you contribute to our Support, forums, blogs, or other pages, we may use your contributions and may allow others to use them as well.

In any case, we offer no liability, both for our Software and Services, and the use of our website and Software is under your own risk.

Lastly, when you use our websites and Services, we may collect some information. This is defined in

our Privacy Policy.

Please note that neither this preamble nor the “In plain English” part of the Terms of Service may be used to interpret the meaning of this legal document.

And now for the legal part.

Terms of Service

Accepting These Terms

IN PLAIN ENGLISH
We need you to agree to our terms to provide you with Services. We offer this service to almost anyone, but keep your passwords safe, and don’t let others use your credentials.

These Terms of Service governing your access to and use of our website and software, including any content, features, manuals, articles, designs, layout, templates, and services that reside in them. This

Agreement alongside the specific policies for different products and services we offer, is a part of the legal framework that governs the use of the Super User Pro software and website.

“Super User Pro” means Super User Pro Ltd., including our subsidiaries and affiliates worldwide (“Super User Pro”, “we”, “our” or “us”),”

“Services” means: (i) our website, including the online shop and marketplace; (ii) our forums; (iii) our support services; (iv) our update services; (v) our affiliation service and (vi) any other service we add to our offering. The policy agreements that apply to you are only the ones applicable to your use; meaning that if you act as an affiliate, then the Affiliation Agreement shall apply to you; if you’re not an affiliate, the affiliation annex does not apply to you.

“Software” means Super User Pro.
If you do not understand and/or agree to these Terms, you should immediately exit the Services and cease making any use of the Services.

Accounts and Eligibility Terms

IN PLAIN ENGLISH

Your Account Is Your Responsibility

You are responsible for what you, and others, do with your account.

You are solely responsible for all actions performed in the Services with your credentials, including your username and password. Keeping your password safe is your sole responsibility. If you have any reason to suspect that your account was compromised or that there was unauthorised access to your account, you must immediately notify us, and we may work together to fix the issue.

• It is our policy to have one account for the number of members according to the terms of the specific Subscription Plan you have purchased.
• It is our policy to have one account for one person, and one person for one account.
• You cannot hold more than one account, and you cannot allow others to access your account.
• If you are a corporation (or using the account on behalf of a corporation), then you can allow access to your corporate account for one authorised employee on your behalf.
• You hereby represent and acknowledge that, unless you have otherwise explicitly notified us, anyone accessing your corporate account is acting on your behalf having all required authorisations and consents, and that you remain responsible and liable for any act or omission in connection with such use as if they were yours, including any loss or damage which such use, act or omission may cause.

Account Ownership

IN PLAIN ENGLISH
The account owner will be the one who has access to the e-mail address of the account created

We will consider the owner of the account as the person or entity who has access to the e-mail address of the account created that we have in our records and not the person or entity who paid for the account. In case it is a corporate entity, then the corporate entity specified in the registration page.

Having said that, we shall have the right to determine who is the owner of the account at our sole discretion in situations where we believe there is a special justification for such a determination.

Eligibility and Identification

IN PLAIN ENGLISH
Adults use our service. Don’t use our service if you are restricted from entering into any legal agreement.

When registering for the Services, we may authenticate your identity through different third-party services and may require additional identification.

The Services are intended for use by users of at least eighteen (18) years old. If you register for our services, you hereby declare that you are eighteen (18) years old or older and undertake to monitor your account to ensure that no minor under that age has access to the Services.

Billing Information

To subscribe and make payments, you must provide accurate, complete, and up-to-date billing information. This may include details such as name, billing address, and payment methods. You are responsible for ensuring the confidentiality of your billing information and must promptly update any changes to avoid disruptions to the subscription service. Inaccurate or outdated billing information may result in payment issues and potential suspension of access to the Services.

Your Warranties

IN PLAIN ENGLISH
You’re not a terrorist, and you’re not reopening an account that we closed.

You represent and warrant to us that:

• You have, and will have at all times, all rights, licenses, and consents required for your use of the Services.
• You will comply with all applicable laws, rules, and regulations.
• You are not located in, or a national or resident of any of the countries or entities referred to in any country or entity that is subject to a U.S. Government embargo. Nor are you in a country that has been designated by the U.S. Government as a “terrorist supporting” country and are not listed on any U.S. Government list of prohibited or restricted parties.
• You were not previously prohibited by us from entering into an agreement with us nor was your account and/or use of the Services previously blocked, suspended or terminated by us for any reason.
• You are not allowed to plagiarize our content and/or translate our articles on your site. You can reference us on your own blogs or sites as long as you give us full credit.
• All trademarks, service marks, trade names, product names and logos appearing on the site are the property of Super User Pro Any rights not expressly granted herein are reserved.
• The Unlimited Sites license may not be used to resell as part of other software bundles.

Refunds

IN PLAIN ENGLISH

We firmly believe in and stand behind our plugin 100%, but we understand that it cannot work perfectly for everyone all of the time. If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the system unusable, we will be happy to consider offering a refund.

Refunds will be offered at our sole discretion and must meet all of the following conditions:

You are within the first 30 days of the purchase of the plugin.  After 30 days no refunds can be processed.

Your issue(s) comes from not being able to install the plugin properly or get the plugin to perform its basic functions.

You have attempted to resolve your issue(s) with our support team.

Issues caused by 3rd party plugins, themes or other software will not provide grounds for a refund.

Refunds do not apply to product upgrades or annual renewals.

Please note that by purchasing the plugin, you agree to the terms of the refund policy. To submit a refund request, please contact us.

Refunds via PayPal

Refunds via PayPal typically take 3-5 business days, but may take longer based on the method of payment. See PayPal refund processing times.

Refunds via Stripe

Refunds via Stripe typically take 5-10 business days to post back to your card. See Stripe refund processing times.

Licensing and Agreement

By purchasing our product(s), you indicate and consent that you have read and agree to the terms of use listed and detailed on this page and the checkout page.

We Reserve the Right

IN PLAIN ENGLISH

Change or modify the current terms of use without prior notice or consent.

Refuse or cancel a subscription if fraud or abuse is suspected.